Customer Care
Here at Earth Greetings, we want you to have the best possible experience when you shop with us!
Please read our Terms and Conditions carefully before purchasing goods from our website. By using the Earth Greetings website, you signify your agreement to these terms of use. We reserve the right at our discretion, to change, modify, add, or remove portions of these terms at any time. Your continued use of the website following the posting of changes to these terms and conditions will mean that you accept those changes.
If you have any concerns or questions please contact us, we are here to help.
Are all of the products on your website in stock?
We only list products that we have in stock. However it's possible that an item you order has just sold out and we have not had time to remove it from our site. If this should happen, we will let you know and offer you a full refund. If you prefer, you may choose another item of the same value.
What payment methods do you accept?
We take all major credit cards via our secure credit card processing system Stripe, Google Pay, Apple Pay and Paypal. We also offer Paypal Pay in 4, which allows you to pay in 4 interest-free payments over 6 weeks, first instalment due at purchase. For full terms and conditions of Paypal Pay in 4, please visit Paypal.com.
What shipping options do you offer?
We offer you the following options for shipping throughout Australia:
FASTEST: Express Post is the fastest shipping option, and comes with tracking. Please check to see wether your postcode falls within the Express Post network to be eligible. Australia Post have suspended their 'Guaranteed Next Day Delivery' so it may not arrive the next day even if you are located within the Express Post Network. For the latest information about delivery times, please visit the Australia Post website.
RELIABLE: Australia Post eParcel will deliver to your door, parcel locker, apartment or a PO box, and comes with tracking. Please refer to the Australia Post website for delivery times from our postcode 5062 to your address.
ECONOMY: Sendle is the lowest cost delivery option, with the slowest delivery times. Please allow up to 2 weeks for Australia-wide delivery if you select Sendle. You'll receive a tracking advice from Sendle after your order has been dispatched.
Parcel Tracking
For some parcels, our courier will email you a tracking number. For others we may able to track your parcel upon request. If you would like to enquire about the status of your order please email us and we will check the status of your parcel. Please note we are only able to track parcels sent via courier, so may not be able to track your order if it is in a letter sized envelope (for example if you have only ordered greeting cards.)
Authority To Leave
This will be selected by default for all parcels so the courier can leave the parcel in a safe place if you are not home. Please let us know if you do not wish the parcel to be left when you are not home. Occasionally our courier may drop your parcel to a pick up point nearby. In this case you should receive a card or email advising you.
How long will my order take?
Orders will be dispatched either on the day we receive them, or the next working day.
Orders dispatched using Standard Shipping can take between up to 2 weeks to arrive, depending upon your location. If you choose the Express Post option, parcels should arrive on the next business day if you are located within the Australia Post Next Day Delivery Network. Please check wether your location is covered by next day delivery, as well as up to date delivery timetables on the Australia Post website.
Please be aware that the 3 weeks leading up to Christmas are a very busy time for couriers and they do take longer to deliver your order during the Christmas rush. Please refer to the recommended cut-off dates for pre-Christmas delivery on our Shipping Info page to avoid disappointment.
I don't live in Australia, do you post internationally?
Yes! International shipping is charged on the cubic weight of your parcel. Depending on your destination and parcel weight, occasionally we are unable to ship certain items internationally due to their size or other shipping restrictions. We will contact you if this is the case and offer you a full refund.
Any shipping disclaimers?
Yes! Unfortunately we cannot be held responsible for any goods lost or damaged during transit. Please note international customers are responsible for any customs fees and duties charged.
Returns Policy for Personal Shoppers
Earth Greetings seeks to satisfy our customers. Ensuring that our customers are completely happy is of the utmost importance to our business.
If you are dissatisfied with the products you have received due to faulty workmanship or receiving an incorrect order, we will happily organise replacement goods, correct your order or refund you for the goods if you prefer.
If the products were not what you were expecting or you simply change your mind, you may return them to us for a refund, but must cover the cost of shipping them back to us. In this case a refund will be given to you upon us receiving the products back in the same condition which they were sent. The products must be returned within 14 days of delivery.
Making a Return
Please contact us to organise an exchange or refund. Phone (08) 8277 2001 during South Australian business hours or email orders@earthgreetings.com.au
We will ask you to write down the reason for your return and the date of your order and post the item back to:
Earth Greetings, 4/22 Bennet Ave Melrose Park SA 5039 AUSTRALIA
Returning purchases from another store
If a product is purchased from another store and not directly from Earth Greetings you are required to return the item back to the original place of purchase along with your proof of purchase. The store owner may at their discretion choose to replace or return the item in question subject to their internal returns policy.
Return Policy for Wholesale Customers
Wholesale customers should refer to our Wholesale Stock Return Policy here.
Coupon Code Expiry
Discount coupons are valid 12 months from date of issue.
Gift Voucher Expiry
Our gift vouchers are valid 3 years from date of issue.
Intellectual Property Rights
All content, graphics, artwork, concepts, software and ideas used on or incorporated into this website, and the arrangement or integration of all such content, graphics, artwork, concepts, software and ideas, as well as all logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners. All rights are reserved.
Nothing you do on or in relation to this website will transfer any intellectual property rights to you or licence you to exercise any intellectual property rights unless this is expressly stated.
Copyright
All content, including site design, text, graphics and images are the property of Earth Greetings and protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.
Disclaimer
The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. Earth Greetings shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this website. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies.